Dedicated Customer Support

Our Dedicated Customer Support is the most enhanced contact management solution offered. Highly trained and focused CSR's who have extensive knowledge of your industry, products and services provide seamless multi-channel support to your valuable customers through direct telephony, email, fax and web collaboration.

Web Based Customer Care                                                                           

We integrate our web-based customer support solution with/to your company’s e-presence, with the aim to provide a turn-key e-customer service. In order to make your customers feel at ease on your business web site and provide them with an environment to explore your products and services with confidence and satisfaction, we go in to great depths to provide them with the tools which could help them make a well-informed decision.

• On-click CSR contact
  Talk to an e-sales executive on click of an icon, who could in turn drive your customer Through all aspects of procurement from decision making to accurate transaction processing and delivery instruction.
  
• High Volume Email Management
  Manage and reply to high volume emails directed to your mailbox or generated through your web site, ensuring timely response to all the customers who have contacted your business through an email.
  
• Web Collaboration
  Provide your customers with just the right information by pushing web-pages that would be of relevance to them through web collaboration.
  
• Online Chat Support
  Provide real time online chat support to your customers, who may engage one of our e-sales executive with just an on-line chat request.
  
• Real Time Form Sharing
  Provide real time form sharing capability which typically involves our e-sales executive share the form your client is trying to fill in with the aim to provide ease and help with different elements of the form and capture accurate information which may help your business make better decisions.
  

Technical Support

Providing reliable technical support is a key challenge faced by many technology-oriented companies as it has direct bearing on the customer retention aspect of their businesses. Our Technical Support Analysts carry the right qualification and hands-on experience which not only enables them to resolve support issues in the best possible manner but also increase comfort ability so that your customer relates to your products and services in the context of high user friendliness. Our technical support is geared towards delivering:

• High quality call resolution
• Reduced call volume / duration
• Reduced call escalation rate

We provide technical support to a wide spectrum of applications which may include:

• Installation Support
• Up & Running Support
• Troubleshooting
• Usage Support

IT Help Desk

Geared towards maintaining highly efficient work-force, our employee IT Help Desk support provides technical problem revolution and support Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).