Today when competition is just a click-away, companies are re-engineering their business functions, streamlining themselves with the challenges they face in the form of exponentially evolving and ever so demanding market forces. Migration from being process driven to customer-driven has now become a necessity, which demands immediate action. We provide following services in E-Commerce Back end Processing  

• Processing electronic end-user contacts

Processing end-user inquiries or contacts received via electronic means and processing end user forms received electronically (e.g. automated responses to incoming e-mail using keyword recognition, electronic order/ registration processing, technical support assistance or individual responses by an agent.

• Processing web chat contacts

Processing or hosting web chat lines (e.g. technical support, online Q & A).

• Processing automated transactions

Processing automated transactions (e.g. electronic payment processing, Pos, IVR, debit cards & credit cards).

• Processing non electronic inquires

Processing inquiries received by Fax.