To be able to manage the process of scheduling effectively and efficiently, Irina Interactive has employed a state-of-the-art software which simplifies an otherwise tedious task. The Workforce Management technology we use ensures that the right people are available at the right time to maintain peak efficiency and service levels.

Managers, supervisors, and agents are able to get more done, in less time, with fewer manual efforts due to the enhanced productivity offered by the technology. We are able to improve performance satisfaction when we manage staffing levels so that service goals meet our client's needs and expectations.

The software gives managers the tools they need to run large teams of agents efficiently and track their performance on a minute by minute basis. The most complicated of schedules are computed within minutes. The software makes it possible for agents to be given self-service access to request days off, trades, and schedule preferences. Real-Time reporting is also possible as managers can log into the system to check the status or workflow for individuals, groups, teams, anytime, and anywhere. Managers can also make changes to the schedule dynamically based on workloads and call volume for a particular group or individual.